Ombudsman Institution

Subject and Purpose of the 3rd International Ombudsman Conference

The Ombudsman Institution of the Republic of Türkiye was established in 2012 with the Law on the Ombudsman Institution No.6328 as a constitutional public entity affiliated with the Grand National Assembly of Türkiye. It has its own private budget and headquarters in Ankara and one office in Istanbul.

According to the Ombudsman Law, the Institution shall be responsible for examining, investigating, and submitting recommendations to the Administration with regard to all sorts of acts and actions as well as attitudes and behaviors of the Administration upon complaint on the functioning of the Administration within the framework of an understanding of human rights-based justice and in the aspect of legality and conformity with principles of fairness.

The Ombudsman Institution aims to contribute to:

  • Increase the service quality of the administration;
  • Internalise principles of good governance;
  • Improve human rights standards;
  • Strengthen the culture of seeking legal remedies;
  • Form a transparent and accountable administration.

The Institution started to receive complaints on March 2013. The main duty of the Institution is to advocate for individuals against the administration, as well as protecting and promoting human rights, and it is considered the “conscience” and “lawyer” of the people in the system that is based on individuals and rights.

The Mission of the Institution

The mission of the Ombudsman Institution is to protect citizens with its effective complaint handling mechanism against unlawful acts of the Administration and to contribute that public services are provided in compliance with human rights as well as the principles of good administration.

In the long term, the Institution aims at playing effective role in creating a public administration where the culture of seeking legal remedies is common and the quality of provided services is high.

Areas of responsibilities

Each Ombudsman has their own areas of responsibilities that mainly include the following areas:

  • Justice, National Defense and Security
  • Protection of Family
  • Labor and Social Security
  • Children’s Rights
  • Education, Youth and Sports
  • Economy, Finance and Tax
  • Energy, Industry, Customs and Trade
  • Disability Rights
  • Food, Agriculture and Livestock
  • Human Rights
  • Women’s Rights
  • Public Personnel Regime
  • Services Provided by Local Governments
  • Right to Property
  • Population, Citizenship, Refugee and Asylum Rights
  • Forestry, Water, Environment and Urbanization
  • Healthcare
  • Social Services

Transportation, Press and Communication

Infographics

Being one of the newest and most dynamic human rights institutions of Türkiye, the Ombudsman Institution has received over 189.587 complaints since its establishment. Through its recommendations, amicable settlements, and special reports, the Ombudsman Institution has resolved the problems of millions of people.

2021 At a Glance

The Ombudsman Institution in 2021:

  • received 18,843 applications
  • received 2939 cases transferred from 2020
  • resolved 19,740 cases
  • examined 21,782 cases*
  • issued 3,160 amicable settlement decisions
  • issued 1604 recommendations including partial ones
  • had 79,50% ability to settle disputes
  • fulfilled 125,028 requests for information

*case files that passed through investigation and examination

General Statistics

189,587 applications have been made since 2013, with 18,843 applications reaching the institution in 2021.

Number of complaints as per years

 

Year

 

2013

 

2014

 

2015

 

2016

 

2017

 

2018

 

2019

 

2020

 

2021

 

Total

Complaints

filed

 

7.638

 

5.639

 

6.055

 

5.519

 

17.131

 

17.585

 

20.968

 

90.209

 

18.843

 

189.587

Numbers of complaint applications over the years